- Build and maintain strong partnerships with client schools, focusing on value, service, and long-term retention. - Serve as the primary point of contact between partner schools and MBS Direct. - Support schools with book adoption research and course material selection, ensuring accurate and timely booklist management.

- Respond to and resolve Tier 1 help desk escalations via ticketing system, phone, and walk-in requests - Track, prioritize, and follow up on open requests to ensure timely and effective resolution - Set up user accounts and configure hardware for new hires and equipment deployments - Provide support for conference room audio/visual equipment and...

- Maintain cleanliness and order throughout the warehouse, including sweeping, trash removal (inside and outside), and recycling management. - Clean and sanitize restrooms, break rooms, and other common areas. - Perform minor repairs and general maintenance, such as painting, basic carpentry, and equipment upkeep. -

Shipping & Receiving - Unloading deliveries, verifying items received against packing lists and purchase orders, and checking for damage. - Preparing items for shipment by packaging, labeling and creating necessary documentation (packing slips, shipping labels, etc.). - Maintaining accurate records of all shipments, including tracking numbers, quantities, and destinations.    Inventory & Logistics - Storing...

- Develop and maintain test scripts based on functional requirements and system designs. - Execute testing procedures, document results, and communicate defects or inconsistencies to the project team. - Perform various types of testing throughout the software development lifecycle. - Collaborate with MBS Systems staff to understand application...

- Monitor and administer production iSeries servers (BNNY and STORES01) in a 24/7 environment - Administer and support iSeries development and testing environments - Develop, maintain, and support AS400 applications using DFU, CL, and SQL - Monitor and support critical corporate processes, including AIP, course enrollment feeds, inventory, Textnet,...

- Install, configure, and support computer hardware, software, and applications. - Monitor and maintain computer systems and networks to ensure optimal performance. - Provide in-person and phone technical support to end users. - Troubleshoot and resolve hardware, software, and network issues. - Document incidents and solutions in the ticketing system.

- Prepare accruals, general ledger journal entries, and account reconciliations as part of monthly and quarterly close and reporting processes. - Analyze general ledger accounts, financial statements, and supporting schedules to ensure accuracy, completeness, and compliance with GAAP. - Assist in the preparation of financial statements and management...

- Receive, inspect, and process incoming shipments, ensuring accurate documentation and proper storage. - Pick, pack, and prepare orders for shipment, maintaining accuracy, quality, and proper organization. - Organize and maintain inventory, shelving, and warehouse spaces for efficiency and safety. - Assist with shipping, labeling, staging, and loading outbound orders, supporting overall warehouse operations. - Participate in...

Digital Product Support - Walk customers through accessing digital content through our website. - Utilize online tools to resolve digital product access issues. - Act as customer liaison with publishers. - Create trouble-tickets to ensure problem resolution. General Customer Support - Assist customers with untimely delivery and/or track packages. - Act as liaison with shipping carriers to resolve delays or request rerouting of packages. - Resolve...